Terms of Service

Welcome to LIA. These Terms of Service ("Terms") govern your access to and use of the LIA medical interpreter assistance application and related services (collectively, the "Service") provided by Lia Technologies, Inc. ("LIA," "we," "us," or "our"), a Delaware corporation.

1. Acceptance of Terms

By creating an account, accessing, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. These Terms constitute a legally binding agreement between you and LIA.

1.1 Eligibility

You must be at least 18 years old and legally able to enter into contracts to use the Service. By using the Service, you represent and warrant that you meet these requirements.

1.2 Professional Use

The Service is designed for use by professional medical interpreters and healthcare communication professionals. You represent that you are using the Service in a professional capacity and have appropriate qualifications and certifications as required by your jurisdiction.

2. Description of Service

LIA provides real-time assistance for medical interpreters, including:

• Real-time audio processing and transcription during medical interpretation sessions
• Detection and display of medical terminology and UMLS concepts
• Session metadata and statistics
• Access to medical terminology databases
• Additional features and tools as we may add from time to time

2.1 Service Modifications

We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice. We will not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.

2.2 Beta Features

We may offer beta, pilot, or experimental features. These are provided "as-is" and may contain bugs or errors. We make no guarantees about their performance, availability, or future inclusion in the Service.

3. Account Registration and Security

3.1 Account Creation

To use the Service, you must create an account using Google OAuth or other authentication methods we provide. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate and current.

3.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access or security breach
• Ensuring your account information remains current and accurate

3.3 Account Termination

You may terminate your account at any time through your account settings. We reserve the right to suspend or terminate your account if you violate these Terms or engage in conduct we deem harmful to the Service or other users.

4. Acceptable Use

4.1 Permitted Use

You may use the Service only for lawful purposes and in accordance with these Terms. You agree to use the Service professionally and ethically in support of medical interpretation services.

4.2 Prohibited Conduct

You agree NOT to:

• Use the Service for any illegal purpose or in violation of any laws
• Violate patient privacy, HIPAA, or other healthcare regulations
• Share, sell, or distribute access to your account
• Reverse engineer, decompile, or attempt to extract source code from the Service
• Use automated systems (bots, scrapers) to access the Service without permission
• Interfere with or disrupt the Service or servers
• Attempt to gain unauthorized access to any part of the Service
• Upload malicious code, viruses, or harmful materials
• Impersonate any person or entity
• Collect or harvest information about other users
• Use the Service to provide services to third parties without our written consent

5. Intellectual Property Rights

5.1 LIA's Rights

The Service, including all content, features, functionality, software, technology, and intellectual property, is owned by LIA and is protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws. The LIA Interpreter software is a copyrighted work owned by Cristiam Yake Martinez and licensed to Lia Technologies, Inc.

You acknowledge that:

• LIA retains all rights, title, and interest in the Service
• These Terms do not grant you any ownership rights in the Service
• You may not use LIA's trademarks, logos, or branding without written permission

5.2 Your Content

You retain ownership of any content you provide to the Service, including session metadata and account information ("Your Content"). By using the Service, you grant LIA a limited, non-exclusive, worldwide license to:

• Process audio in real-time to provide transcription services (audio is not stored)
• Store and display session metadata to provide the Service
• Use aggregated, anonymized usage data to improve the Service
• Process Your Content as necessary to comply with legal obligations

This license terminates when you delete Your Content or your account, except where we must retain data for legal or regulatory compliance.

5.3 Feedback

If you provide feedback, suggestions, or ideas about the Service, you grant LIA an unrestricted, perpetual, royalty-free right to use, modify, and incorporate such feedback without compensation or attribution.

6. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and disclosure of your information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

6.1 HIPAA and PHI

The Service processes Protected Health Information (PHI) as defined by HIPAA in real-time. You acknowledge that:

• You are responsible for complying with all applicable healthcare privacy regulations in your jurisdiction
• LIA processes audio in real-time but does not store or record audio data
• LIA implements safeguards to protect PHI in accordance with HIPAA requirements during processing
• You should configure your account settings appropriately for your compliance needs
• You are responsible for obtaining any necessary consents or authorizations required by applicable law for your use of interpretation services

6.2 Data Retention and Deletion

Audio is processed in real-time and immediately discarded - we do not store or record audio. Session metadata is retained for account functionality. You may request account deletion by contacting us at support@liatechnologies.com. Upon account termination, we will delete your data within 30 days, except where retention is required by law.

7. Payment Terms

7.1 Subscription Plans

Access to certain features may require a paid subscription. Subscription terms, pricing, and billing cycles are described on our pricing page and in your account settings.

7.2 Billing

• Subscriptions automatically renew unless cancelled before the renewal date
• You authorize us to charge your payment method for all applicable fees
• All fees are non-refundable except as required by law or as stated in our refund policy
• We may change pricing with 30 days' notice to active subscribers

7.3 Cancellation

You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period. You will retain access to paid features until that date.

7.4 Free Trials

We may offer free trials of paid features. If you do not cancel before the trial ends, you will be charged for a subscription. Trial terms are subject to change.

8. Disclaimers and Warranties

8.1 "AS IS" Service

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE.

8.2 No Medical Advice

LIA IS A TOOL FOR INTERPRETERS, NOT A MEDICAL DEVICE OR DIAGNOSTIC TOOL. The Service:

• Does not provide medical advice, diagnosis, or treatment
• Should not be relied upon as a substitute for professional medical judgment
• May contain errors, inaccuracies, or omissions in transcriptions or terminology
• Is not FDA-approved or cleared as a medical device

8.3 No Guarantee of Accuracy

While we strive for accuracy, we make no guarantees about the completeness, accuracy, reliability, or timeliness of:

• Audio transcriptions
• Medical terminology suggestions
• UMLS concept detection
• Any other Service output

YOU ARE SOLELY RESPONSIBLE for verifying the accuracy of all information before using it in a professional interpretation context.

8.4 No Guarantee of Availability

We do not guarantee that the Service will be available at all times or free from interruptions, delays, or errors. We may experience downtime for maintenance, updates, or technical issues.

8.5 Third-Party Services

The Service may integrate with or rely on third-party services. We are not responsible for the availability, accuracy, or functionality of third-party services.

9. Limitation of Liability

9.1 Disclaimer of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LIA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

• Your use or inability to use the Service
• Any errors, inaccuracies, or omissions in Service output
• Unauthorized access to or alteration of your data
• Any third-party conduct or content on the Service
• Any interruption or cessation of the Service

9.2 Cap on Liability

IN NO EVENT SHALL LIA'S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION EXCEED THE AMOUNT YOU PAID TO LIA IN THE TWELVE (12) MONTHS PRIOR TO THE CLAIM, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.

9.3 Basis of the Bargain

You acknowledge that LIA has set its prices and entered into these Terms in reliance upon the disclaimers of warranty and limitations of liability set forth herein, and that the same form an essential basis of the bargain between you and LIA.

10. Indemnification

You agree to defend, indemnify, and hold harmless LIA, its affiliates, and their respective officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including attorneys' fees) arising from:

• Your use or misuse of the Service
• Your violation of these Terms
• Your violation of any third-party rights, including HIPAA or patient privacy rights
• Your Content or any content you submit through the Service
• Your negligence or willful misconduct

11. Dispute Resolution

11.1 Governing Law

These Terms shall be governed by the laws of the State of Delaware, without regard to its conflict of law provisions. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

11.2 Arbitration Agreement

Any dispute, controversy, or claim arising out of or relating to these Terms or the Service shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules.

The arbitration shall be conducted in Miami, Florida, or another mutually agreed location. Judgment on the arbitration award may be entered in any court having jurisdiction.

11.3 Class Action Waiver

YOU AND LIA AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

11.4 Exceptions

Either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect intellectual property rights.

12. General Provisions

12.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and LIA regarding the Service and supersede all prior agreements and understandings.

12.2 Amendments

We may modify these Terms at any time by posting the updated Terms on our website. Material changes will be notified via email or through the Service. Your continued use after changes constitutes acceptance of the modified Terms.

12.3 Severability

If any provision of these Terms is held invalid or unenforceable, that provision shall be struck and the remaining provisions shall remain in full force and effect.

12.4 No Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

12.5 Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without restriction.

12.6 Force Majeure

We shall not be liable for any failure to perform our obligations under these Terms due to causes beyond our reasonable control, including acts of God, war, terrorism, labor disputes, or internet service failures.

12.7 Survival

Provisions that by their nature should survive termination (including intellectual property rights, disclaimers, limitations of liability, and dispute resolution) shall survive termination of these Terms.

13. Contact Information

14. Acknowledgment

BY USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF SERVICE, UNDERSTAND THEM, AND AGREE TO BE BOUND BY THEM. IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT USE THE SERVICE.